Services

Fully outsource your e-commerce marketplace day-to-day operations and strategic planning. O2O helps with marketplaces like Shopee, Lazada, Tiktokshop management, order fulfilment, customer service, marketing, and data analysis, to optimise performance and drive sales.

Maximize Your Sales on Shopee, Lazada & TikTok Shop

Let Us Handle the Heavy Lifting

Struggling to keep up with marketplace algorithms, promotions, and customer queries?

O2O Alliance’s Marketplace Management service takes full control of your Shopee, Lazada, and TikTok Shop stores—
so you can focus on product development and scaling your brand.

Why Choose Our Marketplace Management Services?

Platform Experts

Deep knowledge of Shopee, Lazada, and TikTok Shop’s
ever-changing policies and best practices.

Seamless Operations

We handle everything from product uploads to customer service.

Higher Visibility & Conversions

Optimised listings, ads, and promotions to boost rankings
and sales.

Performance Tracking

Monthly reports with actionable insights to improve ROI.

Our End-to-End Marketplace Solutions

Account Setup & Optimisation

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New Store Launch

We register, verify, and optimize your seller profile for maximum trust.

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Store Branding

Custom banners, logos, and product visuals tailored to each platform.

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Compliance Checks

Ensure your store meets marketplace policies (e.g., Shopee's product listing rules).

Graphics and Creatives

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Project Image Enhancement

Got a boring product image? Fear not, we will beautify and enhance it before posting..

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Promotional Banners

Create visually appealing banners to increase checkouts!

Product Listing & Catalog Management

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Bulk Upload & Optimisation

Keyword-rich titles, descriptions, and high-converting images.

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SKU Management

Organize hundreds of products with variants (colors, sizes).

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Pricing Strategy

Competitive pricing analysis and dynamic repricing.

Promotions & Campaign Management

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Flash Sales & Vouchers

Set up discounts, bundle deals, and platform-specific campaigns (e.g., Shopee 9.9, Lazada Birthday Sale).

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Sponsored Ads

Manage pay-per-click (PPC) campaigns to increase visibility.

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Livestream Coordination

Plan and execute TikTok Shop live selling events.

Order & Customer Service Management

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Order Processing

Sync with your OMS (Order Management System) for smooth fulfillment.

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Chat & Review Management

Respond to buyer queries and maintain high seller ratings.

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Returns & Refunds

Handle disputes and logistics for a seamless customer experience.

Analytics & Performance Reporting

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Monthly Sales Reports

Track traffic, conversion rates, and best-selling SKUs.

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Competitor Benchmarking

Identify gaps and opportunities in your niche.

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ROI Optimisation

Adjust strategies based on data-driven insights.

FAQs

Marketplace Management Services

Which marketplaces do you manage?

We specialize in Shopee, Lazada, and TikTok Shop, with expertise in each platform’s unique algorithms and buyer behavior.

How do you handle product listings?

We optimize titles (e.g., "Men’s Running Shoes – Lightweight & Breathable | FREE Shipping"), descriptions, and images to improve search rankings and conversions.

Do you run ads on marketplaces?

Yes! We manage sponsored ads (Shopee Ads, Lazada Sponsored Products) and TikTok Shop promotions to maximize visibility.

What's included in your pricing?

Packages start at RM1,500/month (Starter) and scale based on SKUs, orders, but not on ad spend.

Can you help with fulfillment?

Absolutely! We integrate with warehouses and logistics partners (e.g., Pos Laju, Ninja Van) for end-to-end order fulfillment.

Do you create all visual content?

Yes! We handle:

  • Product image editing (background removal, color correction)
  • Promo banners for campaigns
  • Lifestyle images & infographics

How quickly can you improve my store design?

Most stores get a visual refresh within 3–5 business days.

Can you make my products stand out more?

Absolutely. We use:

  • Comparison charts
  • Benefit-focused infographics
  • Before/after images

Do you work on weekends?

We do not work on weekends and public holidays. But if you have a campaign or a launch, this can be arranged separately.

Our Brands