Here’s everything you need to know about O2O Alliance’s ecommerce solutions, structured to match how customers
search online.

General Questions

What services does O2O Alliance offer?

We provide end-to-end ecommerce solutions, including:

  • Tick Ecommerce Store management (your brand website)
  • Tick Marketplace management (Shopee, Lazada, TikTok Shop)
  • Tick Digital advertising (Google, Meta, TikTok Ads)
  • Tick Social media management & content creation
  • Tick Warehousing & fulfillment
  • Tick Ecommerce store development
Where is O2O Alliance based?

Our headquarters are in Petaling Jaya, Malaysia. We have a brand in Bayan Baru, Penang, Malaysia and we serve clients across Southeast Asia (Singapore, Indonesia, Thailand) and globally.

How long does it take to see results?

Ads: 2-4 weeks for optimization
Social media: 3-6 months for steady growth
Marketplace sales: Immediate uplift from optimized listings

Marketplace
Management

Which marketplaces do you manage?

We specialize in:
Shopee (Malaysia, Singapore, Indonesia)
Lazada
TikTok Shop

Do you handle product image editing?

Yes! Our services include:

  • Tick Background removal
  • Tick Color correction
  • Tick Lifestyle image creation
What’s your pricing for marketplace management?

Packages start at RM1,500/month (Starter) up to RM10,000/month (Enterprise). View details here.

Digital Advertising

Which ad platforms do you work with?

Google Ads (Search, Shopping, YouTube)
Meta Ads (Facebook, Instagram)
TikTok Ads
Marketplace ads (Shopee/Lazada Sponsored Products)

What’s your average ROAS for clients?

Most campaigns achieve 3x-8x return on ad spend (ROAS), depending on product margins and competition.

Do you create ad visuals?

Absolutely. Our team designs:

  • Tick Static ads
  • Tick Video ads (TikTok/Reels)
  • Tick Carousel ads

Social Media
Management

How many posts do you create per month?

Packages include 8-20+ posts/month, plus Stories/Reels.

Do you respond to customer DMs?

Yes! We manage comments and messages with a <24-hour response time.

Can you run influencer campaigns?

Our Premium package includes influencer outreach and collaboration management.

Logistics & Fulfillment

Do you offer international shipping?

Yes, via partners like DHL, FedEx, and Ninja Van.

What’s your warehouse storage cost?

From RM80/cubic meter. See warehousing packages

Our Brands